Shipping & Return Policies

Grey Label is an online service providing company. Which helps in making websites for Businesses to grow on a digital scale, we work closely with you to design and build Your digital products. 

Shipping Policy

1. Introduction

At Greylabel Technologies, we provide digital marketing services that typically do not require physical shipping. However, for any tangible products, promotional materials, or physical deliverables, the following shipping policy applies.

2. Order Processing

  • Orders for physical items will be processed within 1-2 business days.
  • We will notify you via email once your order has been shipped.
  • Processing times may vary during peak seasons or due to unforeseen circumstances.

3. Shipping Methods and Delivery Times

  • We offer various shipping methods including standard, expedited, and express shipping.
  • Delivery times depend on the selected shipping method and your location.
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-4 business days
    • Express Shipping: 1-2 business days
  • Please note that delivery times are estimates and not guaranteed. Delays may occur due to customs processing, carrier issues, or other unforeseen factors.

4. Shipping Costs

  • Shipping costs are calculated based on the weight of the package, the shipping method chosen, and the destination.
  • Any applicable shipping charges will be displayed at checkout before you complete your purchase.

5. International Shipping

  • We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees imposed by their respective governments.
  • Delivery times for international orders may vary depending on the destination and customs processing times.

6. Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to monitor the status of your delivery on the carrier’s website.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately at sales@greylabeltechnologies.com.
  • We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Return Policy

1. Introduction

Our goal at Greylabel Technologies is to ensure your complete satisfaction with our services and products. If you are not entirely satisfied with your purchase, please review our return policy below.

2. Returns for Digital Services

  • Due to the nature of digital marketing services, returns or refunds for completed services are generally not provided.
  • If you are dissatisfied with the service provided, please contact us to discuss your concerns. We strive to address and resolve any issues to your satisfaction.

3. Returns for Physical Products

  • Physical products may be returned within 30 days of receipt for a refund or exchange.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.

4. Return Process

  • To initiate a return, please contact us at sales@greylabeltechnologies.com with your order number and the reason for the return.
  • We will provide you with a return authorization and instructions on how to send back the product.
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable.

6. Exchanges

  • If you need to exchange a product for a different item, please contact us at sales@greylabeltechnologies.com.
  • Exchanges are subject to product availability. If the desired item is not available, we will offer a refund or alternative solution.

7. Non-Returnable Items

  • Certain items are non-returnable, including gift cards, downloadable software, and digital products.

8. Contact Information

If you have any questions about our shipping or return policies, please contact us at:

Greylabel Technologies

Office Address: Floor 2, 22-Z CCA Phase III DHA, Lahore

Muhammad Daniyal Hashmi

Email: daniyalhashmi795@gmail.com, daniel@greylabeltechnologies.com

Phone Number: +92 331 456 6549

Syed Zeeshan Haider

Email: syedzeeshanhaider439@gmail.com, syed.zeeshan@greylabeltechnologies.com